Sheet Set, Cotton Flannel Bedding, Brushed for Extra Softness & Comfort

Shipping & Delivery Details

At Japcozy.com, we carefully prepare and deliver each order with intention and precision. Below are the details of our production and shipping process.

⏱ Production Window

• • Orders are made-to-order and processed within 3 to 5 business days.
• • A tracking number is emailed once the item ships.
• • Lead times may vary slightly during holiday periods.

🚚 Delivery Options

🧾 Final delivery = production + shipping time. Some distant areas may require a few extra days.

🌐 Where We Ship

We ship internationally to over 200 countries including the USA, UK, Australia, Germany, France, and more.

🚫 We currently do not serve APO/FPO, Iran, Syria, North Korea, and Cuba.

🔍 How to Track Your Package

• • Tracking info is sent via email once your order is shipped.
• • It may take 5–7 days to reflect updates.
• • Track it via Tracking Portal or 17track.net.

🔁 Returns & Refunds

We accept returns when:

• ✅ The item is damaged or defective
• ✅ You receive a mismatched or incorrect order
• ✅ The item doesn't arrive within 30 days

❌ We don't refund if the address is wrong or the package is refused.

Please write to cs@japcozy.com within 7 days of receiving your order.

🧾 Taxes & Duties

Customs taxes may apply for some countries. Customers are responsible for any applicable fees. Rejected packages due to unpaid customs are non-refundable.

📦 Order Changes & Cancellation

If you need to cancel or modify an order, please do so within 24 hours. Contact us quickly at cs@japcozy.com.

💫 Why Choose Japcozy?

• ✔ Design-focused accessories crafted for style
• ✔ Transparent shipping and fair policies
• ✔ Reliable international delivery
• ✔ Thoughtful customer care from our team

🔹 Order Changes & Cancellation Policy

Can I make changes after I place an order?

• Due to our quick dispatch process, we can't change orders once submitted.
• You can cancel the order within 3 hours after purchase and reorder with the correct details.
• No cancellation penalties apply.

🔹 Returns & Refund Eligibility

Return window:

• You can request a return within 7 days from receiving your package.
• Requests after this period are not guaranteed for approval.

Return shipping:

• Buyers cover return shipping unless:
• ✅ You received a defective or wrong product.
• In such cases, we will handle the return shipping cost.

Refund will be granted if:

• ✅ The item is defective or damaged.
• ✅ The wrong product or incorrect size was shipped.
• ✅ You haven't received the order after 30 days.
• ❌ No refunds for worn, altered, or misused products.
• ❌ Change-of-mind returns are not accepted.

Proof you need to provide:

• Order ID or receipt.
• Images showing the damage or issue clearly.
• Correspondence screenshots if available.

Steps to request a refund:

1. Email cs@japcozy.com within 7 days after delivery.
2. Provide the needed evidence.
3. We’ll evaluate and reply within 2–3 working days.

🔹 Return Instructions

• Returns should not be made without contacting our support first.
• The correct return address will be provided via email.

How long does a refund take?

• Refunds are issued in about 7 business days after we receive the return.
• Bank processing may add an extra 5–7 business days.

Haven’t received your refund?

• Please check with your bank or credit card provider first.
• Still no luck after 15 business days? Contact us at cs@japcozy.com.

⚡ Why Shop at Japcozy?

• ✅ Beautiful Japan-inspired lifestyle apparel & accessories.
• ✅ Friendly, knowledgeable support team.
• ✅ Transparent refund process and clear policies.

📩 Customer Support Email: cs@japcozy.com
📍 Website: www.japcozy.com