Return & Refund Policy
🔹 Order Changes & Cancellation Policy
Can I make changes after I place an order?
- Due to our quick dispatch process, we can't change orders once submitted.
- You can cancel the order within 3 hours after purchase and reorder with the correct details.
- No cancellation penalties apply.
🔹 Returns & Refund Eligibility
Return window:
- You can request a return within 7 days from receiving your package.
- Requests after this period are not guaranteed for approval.
Return shipping:
- Buyers cover return shipping unless:
- ✅ You received a defective or wrong product.
- In such cases, we will handle the return shipping cost.
Refund will be granted if:
- ✅ The item is defective or damaged.
- ✅ The wrong product or incorrect size was shipped.
- ✅ You haven't received the order after 30 days.
- ❌ No refunds for worn, altered, or misused products.
- ❌ Change-of-mind returns are not accepted.
Proof you need to provide:
- Order ID or receipt.
- Images showing the damage or issue clearly.
- Correspondence screenshots if available.
Steps to request a refund:
- Email cs@japcozy.com within 7 days after delivery.
- Provide the needed evidence.
- We’ll evaluate and reply within 2–3 working days.
🔹 Return Instructions
- Returns should not be made without contacting our support first.
- The correct return address will be provided via email.
How long does a refund take?
- Refunds are issued in about 7 business days after we receive the return.
- Bank processing may add an extra 5–7 business days.
Haven’t received your refund?
- Please check with your bank or credit card provider first.
- Still no luck after 15 business days? Contact us at cs@japcozy.com.
⚡ Why Shop at Japcozy?
- ✅ Beautiful Japan-inspired lifestyle apparel & accessories.
- ✅ Friendly, knowledgeable support team.
- ✅ Transparent refund process and clear policies.
📩 Customer Support Email: cs@japcozy.com
📍 Website: www.japcozy.com