FAQs

FAQs – Your Questions, Answered

📌 Where Are Orders Sent From?

All orders are shipped from our fulfillment hubs located in Vietnam and China. We choose the optimal location to deliver efficiently based on availability and your region.

📌 Can I Edit My Order?

Yes. We accept changes within 3 hours after your order is placed. Simply contact us at cs@japcozy.com with your order number and update request.

📌 Which Countries Do You Ship To?

We ship to most international locations including the USA, Canada, Australia, UK, EU countries, and many others.

Exclusions: We do not ship to military addresses (APO/FPO), Iran, Syria, North Korea, or other restricted zones.

📌 How Do I Check My Order Status?

Once your order leaves our warehouse, you’ll get an email with a tracking number. Please allow 3–5 business days for updates to reflect.

Track your order here: japcozy.com/apps/trackingmore or via 17track.net

📌 What’s the Return Policy?

You can request a return or replacement if:

 
• ✅ Your item is defective or damaged on arrival
 
• ✅ The product does not match what was ordered
 
• ✅ The delivery exceeds 30 business days

❌ We do not support returns for preference changes or customer input mistakes.

Please email cs@japcozy.com within 7 days after receiving your package.

📌 What Do I Need to Provide?

 
• 📸 A photo of the shipping label & tracking code
 
• 📦 An image of the item and its packaging
 
• ❗ A detailed photo of the issue
 
• 📁 Screenshots of any prior emails (if relevant)

📌 Which Payment Options Are Available?

We currently accept PayPal. Additional payment options will be made available soon, including major credit cards.