Shipping Policy
Shipping & Delivery Details
At Japcozy.com, we carefully prepare and deliver each order with intention and precision. Below are the details of our production and shipping process.
⏱ Production Window
- Orders are made-to-order and processed within 3 to 5 business days.
- A tracking number is emailed once the item ships.
- Lead times may vary slightly during holiday periods.
🚚 Delivery Options
| Method | Carrier | Delivery Time | Cost | Region |
|---|---|---|---|---|
| Standard | YunExpress, USPS | 10–15 days | $8.95 | Worldwide |
| Fast | DHL, YunExpress | 6–10 days | $14.95 | US only |
| Express | FedEx, DHL | 2–5 days | Contact us | US only |
🧾 Final delivery = production + shipping time. Some distant areas may require a few extra days.
🌐 Where We Ship
We ship internationally to over 200 countries including the USA, UK, Australia, Germany, France, and more.
🚫 We currently do not serve APO/FPO, Iran, Syria, North Korea, and Cuba.
🔍 How to Track Your Package
- • Tracking info is sent via email once your order is shipped.
- • It may take 5–7 days to reflect updates.
- • Track it via Tracking Portal or 17track.net.
🔁 Returns & Refunds
We accept returns when:
- ✅ The item is damaged or defective
- ✅ You receive a mismatched or incorrect order
- ✅ The item doesn't arrive within 30 days
❌ We don't refund if the address is wrong or the package is refused.
Please write to cs@japcozy.com within 7 days of receiving your order.
🧾 Taxes & Duties
Customs taxes may apply for some countries. Customers are responsible for any applicable fees. Rejected packages due to unpaid customs are non-refundable.
📦 Order Changes & Cancellation
If you need to cancel or modify an order, please do so within 24 hours. Contact us quickly at cs@japcozy.com.
💫 Why Choose Japcozy?
- ✔ Design-focused accessories crafted for style
- ✔ Transparent shipping and fair policies
- ✔ Reliable international delivery
- ✔ Thoughtful customer care from our team