ACCEPTED PAYMENT METHODS

JAPCozy complies with the highest level of Payment Card Industry (PCI) standards. We’re using the most advantage SSL Encryption technology to ensure safe and secure checkout via:

  • PayPal
  • Credit Cards: Visa, MasterCard, American Express & Discover

SHIPPING & HANDLING

We process orders Monday through Friday and can get all your swag out of our warehouse within 5 business days!

Expedited shipping means that your order will be processed and shipped out on the next business day.

Business Days are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

During large sales, promotions, new product releases, and holidays there is a good chance that it could take the full 5 business days (sometimes a day or two longer) to get these orders out of our warehouse because our deals are just so awesome that everyone wants to be a part of them!

Processing Time: up to 1 Week

Sewing Time: up to 1 Week 

Estimated Delivery: up to 2 Weeks ( in regular seasons) or more depends on holiday seasons.

At the moment, our shipping cannot delivery to US Military bases. We apologize in advanced for this inconvenience.

If your order is over $99, you will be qualified for Free DHL Shipping, so that you will be able to track your order at all times, until it arrives your doorstep.

ORDER TRACKING

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 7-10 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page. 

Generally, domestic orders are delivered within 1-12 business days depending on the service you chose at checkout.

Note: Transit times do not include the time taken to prepare your order before shipment!

INCORRECT ADDRESS

If a package is returned to us due to an incorrect or incomplete addressed, is marked “unclaimed” or “return to sender,” or has been deemed undeliverable for any reason by the final mile carrier, we will notify you by email. Once the package is delivered back to us, our returns team will process it and refund the subtotal of your order.

A refund will not be issued until the parcel has arrived back in our facility.

Note: Once we have processed a refund, it can take your bank anywhere from 2-8 business days to process the refund on their end and issue it back to your account.

Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.

If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your package, we are not responsible if that package gets lost, stolen, or damaged.

During a “free worldwide shipping” sale, orders that are returned back to us due to an incomplete or unknown address OR  packages that are refused/return to sender will be refunded LESS what the shipping and handling charges would have been without the promotion.  

HOW LONG IS THE RETURNS PROCESS?

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees. 

REFUND & MONEY BACK

We recognize that although our products have extremely high consumer satisfaction, there is no one product that works for everyone.

Unfortunately, we can’t take back open product simply because GFUEL is consumable and could have been tampered with after opening.

Requirements for a Refund

  • Item(s) must be unopened and in its original condition;
  • Item(s) must be returned in all original packaging and with accessories and paperwork;
  • Item(s) must be returned using an insured and traceable shipping method;

Returns must be postmarked on or before the 30th day following the date of receipt (i.e., if the receipt has a date of January 1, 2017, the return must be postmarked by January 31, 2017)

Shipping and handling costs are not eligible for refunds.

Refunds will be issued back to the form of payment used. This includes gift cards. We cannot refund another form of payment if a gift card was used at checkout.

We strongly encourage you to call us before returning any product to consult with a customer service representative on the eligibility of your order for return or exchange.

If you choose to return your order without consulting a representative and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.

Note: We do NOT offer refunds or exchanges on any products purchased during a sale or special promotion. This includes but is not limited to: Buy 1 Get 1 Free sales, discount codes greater than 10%, or Free Shipping promotions.

HOW DO I CHANGE OR CANCEL MY ORDER?

Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been fulfilled cannot be modified or cancelled.

Please be informed that a management, processing and transaction fee (20% of your total order value) will be applied for the cancellation.

To check the status of your order, please contact our Customer Support team.

WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?

Did you receive a faulty unit, or the wrong product?

Please contact our Customer Support team to start the return process. Please include the following information:

  • Order number
  • Video or photo of the faulty product (if applicable)
  • Complete delivery address
  • Contact telephone number

In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.